Refund Policy

Return Period: Loveable Pets offers a generous 30-day return window from the date of item receipt. This means you have 30 days to initiate a return.

Eligibility Criteria: To qualify for a return, the item must be in its original condition, unused, and with all tags intact, still in its original packaging. A valid receipt or proof of purchase is also required.

Initiating a Return: To start the return process, please contact us via email at shopifystoreone001@gmail.com.

Return Authorization: Returns will only be accepted if they have been authorized. Upon approval, we will provide you with a return shipping label, along with detailed instructions on where and how to send your package. Unapproved returns will not be accepted.

Questions or Assistance: For any inquiries or assistance regarding returns, feel free to reach out to us at shopifystoreone001@gmail.com.

Damages and Issues: Upon receiving your order, please inspect it promptly. If you identify any defects, damages, or receive an incorrect item, contact us immediately. We will assess the issue and take appropriate measures to rectify it.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. Contact us if you have concerns about a specific item.

Sale Items and Gift Cards: Unfortunately, returns are not accepted for sale items or gift cards.

Exchanges: For a quicker resolution, you can return the item you have and, once the return is approved, make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a justification. The same eligibility criteria as mentioned above apply.

Refunds Process: We will notify you upon receiving and inspecting your return. If approved, refunds will be processed automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to process and post the refund.

Delayed Refunds: Should more than 15 business days pass since the approval of your return without receiving the refund, contact us at shopifystoreone001@gmail.com for assistance.